European airline operators have reacted angrily to the American decision to ground all DC-10 jets.?
CU AND SV INT Federal Aviation Authority Chairman Langhorne Bond speaking (3 shots)
GV DC-10 Plane on tarmac
SV INT Airline personnel being briefed
GV AND SV Crowd at Los Angeles International Airport (2 shots)
SV Airline clerk talking passengers
GV United Airlines DC-10 grounded at Chicago airport
SV AND GV Crowd in airport lounge (2 shots)
SCU United Airlines clerk speaking on telephone
GV AND SV Crowd and people queuing at Newark airport, New Jersey
GV Grounded British Caledonian DC-10
SV INT DC Empty DC-10 cabin
GV ZOOM IN Grounded DC-10's (2 shots)
GV American DC-10's on tarmac (2 shots)
AERIAL VIEW ZOOM IN Grounded DC-10's
CU INT R. L. Towne, McDonnell Douglas spokesman speaking
SCU AND SV Advertisement for Laker Skytrain (2 shots)
SV PAN Stranded passengers
SV American woman passenger speaking
GV AND SV Laker clerks speaking on telephones (3 shots)
CU Freddie Laker speaking
BOND: "If I'd had all the information to hand that we have now based on almost two weeks of investigation, we would not have done it in the same way. We act on the facts as we know them at the time and that's all we can act on."
WILDMAN: "Grounding the planes has left passengers frustrated and airline personnel overworked. Still, most people at Los Angeles International Airport were able to find alternative flights."
AIRLINER OFFICIAL: "We have one flight re-booked already and we're trying to locate the airliners now."
WILDMAN: "United Airlines, with the most DC-10's, reloaded 15,000 passengers today. At Chicago's O'Hare Airport, United set up a special desk to help its customers and at Newark Airport at least one United ticket agent suggested the train as an alternative.
MORRIS: "The DC-10's in the British Caledonian fleet are all almost new. They cost over 19 million pounds each and every hour the controls lie idle costs the air-line thousands of pounds. The empty seats on the three aircraft would normally be filled with lucrative scheduled airliner passengers. The airline, along with other DC-10 owners, is in Washington at the moment arguing against the grounding. British Caledonian Chairman, Adam Thompson, has described the behaviour of the American Federal Aviation Administration as 'amateur and emotional'. The critical difference between the American Airlines' jets on which the cracks were found, and most European DC-10's is range. The Americans are short-haul Series 10's, they land more frequently and suffer more stress than long-haul Series 30, favoured by the Europeans. McDonnell Douglas also criticised the 'FAA."
TOWNE: "Today's FAA action is more sweeping and drastic than circumstances warrant because pylon aft bulkhead cracks found during inspection have all been on DC-10 Series 10 aircraft."
MORRIS: "laker's problem has a very human face: passengers running out of money, unable to get home, or holidays ruined. Some accepted refunds, others wanted seats on scheduled flights, but could they afford it?"
PASSENGER; "We're running low on funds, our flight isn't until Saturday, we have enough money to do it until Saturday but that's it."
MORRIS: "You must obviously think you're in a pretty serious situation?"
PASSENGER: "We are, we are."
MORRIS: "While frantic efforts were being made to find replacement aircraft, Laker's staff were kept busy trying to contact passengers, trying to reassure them about their holidays and their flights. Although laker's DC-10's are grounded until next Wednesday, they are now hopping the authorities will lift the ban so that the big jets can take off against by the weekend."
LAKER: "How can this happen, this difference? They just found some more cracks in the same place in the same peoples' aeroplanes. I am saying, and you know I regret to have to say this, that the experts have been panicked and they panicked into this decision."
Script is copyright Reuters Limited. All rights reserved
Background: European airline operators have reacted angrily to the American decision to ground all DC-10 jets. Most other countries which operate the airliner have followed the American example, causing disruption to thousands of passengers. British Caledonian Airways, which owns three of the wide-bodied aircraft, on Thursday (7 June) threatened to sue the U.S. Federal Aviation Administration if it did not satisfactorily explain why it applied the grounding order to the long-range version of the jet. Most of the problems which have been detected in the aircraft have occurred in the short-range version of the DC-10. With more details on the effects of the grounding NBC's Dianne Wildman reports from the United States and the BBC's Christopher Morris from London. In Washington Federal Aviation Administration Chairman Langhorne Bond explained why the ground order had been applied.